Last updated: 25.10.2026
Once items or credits are delivered to your account, they are generally non-refundable, except where required by applicable law.
When We May Help
- You were charged more than once for the same order (duplicate payment).
- You paid successfully but did not receive the items/credits within a reasonable time.
- There was a clear technical error on our side related to your purchase.
How to Request a Review
- Contact us within 48 hours of the payment.
- Include your account username, payment method, transaction ID / proof of payment, and date/time.
- Do not open a chargeback before contacting staff — unjustified chargebacks may lead to account suspension.
Important Notes
- Virtual goods have no real-world cash value and cannot be exchanged for money.
- Refunds, if approved, are handled case by case by Solid Conquer staff.
- Buying from unofficial sellers is not supported and is not eligible for help.
- Funds are non-refundable after product receipt/delivery, except in the cases above or where law requires otherwise.